LOUISIANA FCU INFORMATION CENTER

Our branch hours vary based on location. Click here for specific details about the branch closest to you.

Keeping your account information safe is our top priority. If we detect someone failed to log in to your account after multiple attempts, we’ll lock it down.

Oh, that was you?

No problem. Here’s how to get back in. On the online banking dashboard or mobile app, select Forgot Password to obtain a temporary password to log in. To do this, you’ll need your username, social security number, member number and two of the following: email, birthdate, or zip code. From there, you can arrange to have a temporary password sent to you via email or text.

If your card is lost or stolen, fear not. We’ll work with you to remedy the problem.

First, you’ll need to report your lost or stolen card.

To submit a report during normal business hours (Monday through Friday), please call us directly at (985) 652-4990 or (888) 652-4990.

If you’re trying to reach us after hours or on the weekend, please call (800) 682-6075.

If you still have the card number handy, you can use the MyCardRules app to turn your card off. Watch this tutorial to learn how.

Did you find a sketchy transaction on your account? You can easily dispute the charge by filling out the cardholder dispute form on our website. From there, we’ll review your claim and help to make things right.

There are two ways to access your account and routing number.

On the Online Banking Dashboard, your direct deposit account number can be found by clicking the Account tab, then Account Details.

On the mobile banking app, you can find it within your checking account under the Account Details tab. Still need help? Watch this video for step-by-step instructions.

Louisiana FCU is part of the biggest free ATM network in America, so whether you’re headed north, south, east or west, you can access your money at any one of our 30,000 ATMS in the country.

Click here to search for a free ATM near you.

Our routing number is 265476411.

You sure can. Here are two ways you can deposit a check without stepping foot in a branch.

Mobile check deposits are fast, secure and free — Deposit checks from the comfort of your home with our Mobile App

Simply log in to the app and tap Deposit Checks to snap a photo of the front and back of your endorsed check.

Follow this tutorial video to learn how to deposit a check on your mobile device.

Our ATMs never sleep — Deposit checks 24/7 at your local branch ATM or any one of our 30,000 CO-OP ATMs across the country.

Find an ATM near you.

It depends. We place holds on deposited checks so that we may verify the funds and protect you from potential fraud and money loss. Our general policy is to make funds from check deposits available to you on the first business day after the day of the deposit. Longer holds may apply depending on the type of check and amount you deposit. In some cases, the first $200 of your deposit may be made available on the first business day.

Here are some examples where longer holds may apply:

• Checks deposited though mobile deposit
• Checks deposited at a non-affiliated ATM
• Checks totaling more than $5,000 in any one day
• Checks deposited within the first 30 days of opening an account
• Foreign checks drawn on a financial institution located outside the US

We encourage you to hang on to your deposited check for at least 90 days before securely destroying it.

Once we’ve reviewed and approved your deposit, we will send an update of the deposit review to the email address on your account.

Absolutely. Online Bill Pay is a convenient way for you to schedule, track, organize and pay bills online in one location. To get started, just sign in to Online Banking, click the Bill Pay tab and select Enroll a Payee.

When checking your account, you may find that you have two balances — an "available" balance and a “pending” balance.

Your available balance is the amount you can spend right now.

The pending balance is the amount of money in your account that is still processing. A pending transaction occurs when you use your credit card for a purchase but the funds haven’t quite transferred over yet. This most commonly occurs on transactions where you leave a tip (like restaurants or the barber shop). Gas stations and hotels also use holds that may temporarily limit your access to cash.

To avoid overdraft – use the “available” balance as your actual account balance.

Of course. You can transfer funds to another financial institution using the Bill Pay feature in the Online Banking Dashboard. To get started, just sign in to Online Banking, click the Bill Pay tab and select Enroll a Payee.

We offer a wide variety of account alerts to help you stay on top of your balances and transactions. You can receive these alerts through email, mobile text, push notifications, or all three if you’d like.

Follow this tutorial video to learn how to set up account alerts.

To update your personal information, such as your address, phone number and email address, click on the user icon in the top right corner of the Online Banking Dashboard and click Settings. You can update your personal information in the Contacts tab.