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ARE YOU A GOOD FIT TO JOIN US ON OUR MISSION?

"How can we help you get there..."

That's the beginning of our mission here at Louisiana Federal Credit Union. This question helps us to frame our interactions and conversations from the perspective of our members. 

"Wherever that may be."

Yet our members have different stories. We must understand through intentional listening what our members' hopes and dreams are and what prevents them from achieving success.

VOTED AS ONE OF THE TOP PLACES TO WORK

Top workplace 2016
Louisiana Federal Credit Union Awarded Top Workplace of 2017
Louisiana FCU receives the Top Workplace of 2018 Award

HOW TO APPLY

 

Please submit your resumes to Jodi Hebert at jobs@louisianafcu.org

Open Positions

Account Services Representative – LaPlace, La.

 

Responsible for handling Debit and Credit card operations. Research and resolve member and staff inquiries regarding eService products, which include Online Banking, Bill Pay, Online Account Opening, eStatements, Remote Deposit Capture, and Mobile Banking. Process payment protection claims, loan reversals, and mail. Handle all member electronic correspondence in a prompt and professional manner. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

Assumes responsibility for the efficient, effective, and accurate performance of the Account Services functions, which includes:

 

  • Perform assigned Debit and Credit card operations. Research and resolve disputes. Monitor fraud cases. 
  • Research and resolve member’s loan account discrepancies. Research credit disputes. 
  • Research and resolve member request for account information.
  •  Promptly and professionally respond to member’s electronic correspondence. 
  •  Log and post mail. Process returned mail. Mail dividend checks and checks initiated through Call 24. 
  • OFAC all non-members who cash checks at Teller line. 
  • Process claims and payments of all Payment Protection products.
  • Approve and/or deny account opening through online means (Andera). Ensure all required documents and signatures are provided. 
  • Perform assigned duties regarding Remote Deposit Capture. Ensure checks are approved and/or denied and have the proper holds.
  • Verify daily audit reports.
  • Perform assigned duties regarding Net Promoter Score. Ensure all “detractors” are answered daily, as well as member comments. Monthly, compile commentary from surveys. 

Experience:

  • One to two years of experience in Debit & Credit card disputes and Regulation E
  • Skills/Abilities Excellent communication skills (written & verbal) 
  • Solid math skills
  • Ability to analyze accounts
  • Attention to detail and well organized
  • Ability to operate related computer applications and business equipment 
  • Good typing skills

 

Education/Certification:

  • High school graduate or equivalent 

 

Required Knowledge: 

 

  • Thorough Knowledge of the Credit Union’s Products and service
  • Solid understanding of Credit Union’s policies and procedures

 

 


 
Accountant – LaPlace, La.

 

We have an open position for an Accountant. The accountant is responsible for analyzing and reconciling detailed general ledger accounts as assigned. Keeps records and accounts accurate and current. Researches and resolves discrepancies and accounting errors. Completes related reports, summaries, and records.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

  • Reconciles bank accounts. Researches and corrects general ledger account discrepancies and performs monthly balance sheet reconciliations.
  • Enters, reviews, and codes vendor invoices and employee expense reports through the Accounts Payable system. Ensures timely and accurate payment of vendor invoices. Retrieves vendor information when necessary (W-9,contact info). Researches and resolves accounts payable issues.
  • Prepares and post general ledger journal entries, including all appropriate back-up information.
  • Actively participates in month-end close processes and assists in annual budget preparations as needed. Supports budgeting and forecasting activities, as needed.
  • Assists in accurate and timely reporting of financial results in accordance with GAAP.
  • Responsible for accurate and timely completion of the Call Report and FR2900 Reporting.
  • Maintains the Fixed Asset sub-ledger and prepares monthly Fixed Asset reconciliations.
  • Participates in special projects and performs financial analytics to support new contracts, products, or services as needed.
  • Prepares annual vendor 1099 reporting.

Experience:

  • Two to five years of similar or related experience, including time spent in preparatory positions.
  • Knowledge of accounting concepts and procedures including account reconciliation.
  • Knowledge of related computer applications.

Education/Certification:

  • Bachelor’s degree in Accounting or Business Management.

 

Interpersonal Skills:

 

  • Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.

 

Other Skills:

  • Proficiency in computer applications and other business equipment. Must have the ability to learn new programs and work in a professional manner. Must be able to work quickly, independently and accurately. Must have excellent written and oral communication skills. Must have strong organizational and analytical skills and the willingness to establish and maintain effective working relationships.

 


 
IT Applications Analyst – LaPlace, La.

 

We have an open position for an IT Applications Analyst. The analyst will determine specific applications needed to improve business operations and then manage the installation, upgrading, troubleshooting, daily maintenance and use of software applications in the organization.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

  • Responsible for evaluating, testing, upgrading, and maintaining any new required versions of all business applications.
  • Evaluates possible solutions for all department applications and implements and/or recommends solutions.
  • Implements system changes and administers access to all applications and application processes utilizing approved information technology security policies, standards and guidelines.
  • Participates on projects that involve system hardware and application software implementation and upgrades; with the Director or I.T.'s assistance determines project scope and staff resources required to complete projects; prepares project work plans and timelines.
  • Identifies application overlap and works to minimize it as much as possible.
  • Assesses business process requirements; analyzes structure and flow of work process and data that support the needs of various departments.
  • Provide technical support and problem resolution related to business applications and application processes.
  • Maintain an inventory of all software, including browser-based web applications being used by the organization.
  • Provide User Management across all applications of the organization and creates, develops and oversees protocols and procedures for all application usage.
 

Education/Certification:

  • Two to five years of similar or related experience, including time spent in preparatory positions.
  • Excellent customer service, communication, presentation, organization, and writing skills in addition to the ability to communicate effectively with non-technical users.
  • Ability to prioritize and work with multiple assignments simultaneously.
  • Adaptability to changing environments, priorities and timelines.
  • Experience of implementing business applications for a similar sized organization and environment.
  • Experience in business process improvement aligned to support the needs across various departments.
  • Understanding of IT infrastructure and networks.
  • Understanding of Database administration.
  • Able to approach challenges with a diagnostic approach and to be able to find new solutions to difficult and business problems.
  • Positive and enthusiastic attitude.
  • Proficiency in the use of office automation equipment and software.
  • BS/BA degree in Computer Science, Management Information Systems, or related field required.
  • Project Management experience - Preferred
  • Experience with Jack Henry family of products - Preferred

 


Content Strategist  – LaPlace, La.


The Content Strategist develops and executes content marketing strategies. He or she will report to and work with the Director of Marketing and Member Engagement to plan, research, produce, publish, and promote content through the lens of customer-centric storytelling. Demonstrate an ability to contribute to the strategic planning process to drive alignment between the needs of key audience segments and the business as a whole. Operates as a brand steward, ensuring consistency in the brand’s voice and tone, storytelling and identity across the entire spectrum of marketing and communications.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

  • Develop and manage a quarterly content calendar and social content calendar that supports marketing goals and objectives. Determine and report KPMs and benchmarks for all content.
  • Oversees and makes a significant contribution to the creation of a variety of content types including blog posts, eBooks, video scripts, campaign copy, social media posts and more.
  • Establish best-in-class storytelling that delivers the right content in the right formats, to the right channels in alignment with business priorities and marketing/communications themes.
  • Collaborate with cross-functional team members on content ideas and elevate their understanding to create dynamic, impactful and differentiated content.
  • Assist with management of Credit Union’s social and online banking platforms. 
  • Build keyword-driven strategic content platform & plans marrying strategy and keyword analytics; SEO experience and understanding is required.
  • Edit content created by both internal and external writers, ensuring that all content is on-brand, consistent in terms of style, quality and tone.
 

Experience:

  • At least four years related business experience (marketing, advertising, publishing, business consulting, business communications, etc.)
  • Direct experience with WordPress and/or similar content management platforms
  • Must be fluent in all major business software applications, such as Microsoft Office, and have experience with Google Analytics
  • Must have B2C marketing and/or content publishing experience

 

Education/Certification/Licenses

  • A college degree

 

Interpersonal Skills

  • You have a “chaos proof” personality and thrive in a fast-paced environment. You are ambitious, creative fanatically detail oriented, and take pride in your work.

 

Other Skills

  • This role requires savviness and scrappiness across a broad range of skillsets, including research, data analysis, online publishing, social media, and search engine optimization — in addition to the significant writing and editing component.

 

 

 

 Please submit your resumes to Jodi Hebert at jobs@louisianafcu.org

Louisiana Federal Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.