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ARE YOU A GOOD FIT TO JOIN US ON OUR MISSION?

"How can we help you get there..."

That's the beginning of our mission here at Louisiana Federal Credit Union. This question helps us to frame our interactions and conversations from the perspective of our members. 

"Wherever that may be."

Yet our members have different stories. We must understand through intentional listening what our members' hopes and dreams are and what prevents them from achieving success.

VOTED AS ONE OF THE TOP PLACES TO WORK

Top workplace 2016
Louisiana Federal Credit Union Awarded Top Workplace of 2017
Louisiana FCU receives the Top Workplace of 2018 Award

HOW TO APPLY

 

Open Positions

Teller - Gonzales Location

Louisiana FCU is seeking full-time Tellers to join our team. The Teller position is responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashiers’ checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Cross-sells products and services according to the member's needs. Performs specific assigned side-jobs and assists other Tellers with a variety of duties as required. Ensures members are promptly and professionally served.

Full-time teller candidates must be able to work full days Monday through Friday - 8am - 6:30pm and Saturdays 8 a.m. - 1:30 p.m. They are scheduled for 35 - 40 hours per week.

 


Chief Experience Officer (CXO)

 

Are you a strategic visionary who is motivated to inspire and engage others? Louisiana FCU is seeking to add a Chief Experience Officer (CXO) to its executive leadership team. The CXO will have oversight of all aspects of the member experience including lending, operations, and business services working to ensure every aspect of the member’s interaction is consistent, frictionless, and aligned across all channels. The CXO will champion the organization’s Why Statement and serve as an enthusiastic credit union advocate. Louisiana FCU has been ranked a Top Workplace for three consecutive years and looking for a compassionate and fun servant leader to help champion its cause.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

  • Develops and executes strategic business plans for the credit union relating to all aspects of the member experience.
  • Create a service strategy and ensure we offer a consistent experience to members across all delivery channels & touchpoints. Evaluate current state versus future state and identify a roadmap outlining how to close the gap. Works with all stakeholders to align the member experience and channel integration.
  • Identifies and prioritizes short and long term objectives which support the organization’s why statement. Act as a liaison to other functional areas to ensure department business objectives are aligned with fulfilling the brand strategy and mission.Effectively communicates policy/procedure changes, security measures, sales program details, and other relevant Credit Union information to staff. Ensures staff members have the opportunity to ask questions and gain adequate understanding of information.
  • Takes ownership of leading and directing process improvement initiatives to assist the credit union in streamlining services and identifying opportunities for innovative solutions that continue to differentiate us in the marketplace.
  • Measures effectiveness of each channel and identifies improvement opportunities that evolve with member expectations.
  • Identifies and recommends technology and functionality improvements, monitors our channels are delivering to the preferences of our credit union personas.
  • Coaches, trains and develops staff to embody cultural values and delivery expectations to create a consistent experience for our members.

Skills & Competencies:

  • Possesses exceptional verbal and written communication skills, including the ability to deliver presentations on complex topics to management, the board, various board committees, and outside groups.
  • Demonstrated knowledge of consumer, business and real estate lending, policies, procedures, regulations and systems.
  • Demonstrated knowledge of operations policies, procedures, regulations and systems.
  • Skilled in communicating effectively with key stakeholders and leveraging critical relationships. Able to articulate and influence change.
  • Excellent analytical and problem-solving skills.
  • Proven leadership skills with the ability to motivate, inspire, and engage.
  • Strategic thinker, business acumen, financial management.

Other Skills:

  • Strong supervisory and leadership skills required to manage, motivate, and develop employees. This position requires a perceptive person who is capable of relating to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to the members, employees and Credit Union needs and the Credit Union’s public image. 
  • Strong communication, analytical, problem solving, and decision making skills are required to effectively uncover and resolve complex member and employee issues. Excellent interpersonal skills, attentiveness, information retention, tact and diplomacy is needed in dealing with both members and employees.
  • Ability to work in a fast-paced environment & under pressure. The ability to make sound decisions. This may include making on-the-spot decisions regarding member transactions; weighing member satisfaction issues with the Credit Union exposure to loss or fraud and the ability to think through and rationalize decisions.

Interpersonal Skills:

  • The ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring a significant level of influence and trust. Obtaining cooperation and agreement on important outcomes via frequently complex, senior level dialogues, as well as a professional level of written communication skills are essential to the position. 

Education/Certification:

  • Bachelors degree in Business Administration or related field with a minimum of ten years of experience.

 


 
Branch Manager - LaPlace Branch

 

Are you a manager who is motivated to inspire and engage others? The Branch Manager will be responsible for directing and administering the operational efforts of the branch. Ensures established policies and procedures are followed. Oversees provision of a full range of services to members and prospective members. Ensures members are promptly and professionally served. Trains, directs, and supervises branch staff.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

  • Enforces the security and safety of the branch. Analyze and monitor security and safety policies and procedures on an on-going basis.
  • Schedule adequate staff to ensure efficient branch operations. Provides leadership to personnel through effective goal setting, delegation, and communication. Effectively motivates and encourages staff to follow policies and procedures and meet goals. Ensures personnel are well trained, effective, and optimally used. Provides instruction regarding policies, procedures, services, and product offerings. Guides and assists new employees through orientation and new-hire training. Schedules additional training opportunities as appropriate.
  • Performs in line with the budget for business development in order to remain on track with projected expenses. Maintains knowledge of legal and regulatory compliance in marketing, business development, and field of membership requirements. 
    Represents the Credit Union at professional and community meetings and functions. Acts as a community leader and representative of the Credit Union. Ensures the Credit Union's quality reputation is maintained and projected.
  • Effectively communicates policy/procedure changes, security measures, sales program details, and other relevant Credit Union information to staff. Ensures staff members have the opportunity to ask questions and gain adequate understanding of information.
  • Assist staff or members in solving complex account problems. Tracks individual employee progress and handles performance appraisals in a timely manner. Provides support and suggestions for employee improvement. Gives ongoing feedback and keeps complete, accurate, and legal documentation concerning employee performance. Handles corrective actions according to established policies and procedures.
  • Completes required reports and records accurately and promptly.
  • Maintains the privacy of member account information. Ensures the Credit Union's quality reputation is maintained and projected.
  • Keeps management informed of area activities and of any significant problems. Provides suggestions and input for policy/procedure changes, improved member service, and/or greater account retention.
  • Cross-sells Credit Union services. Keeps members informed of Credit Union services and policies, including types of available accounts, interest rates, payroll options, and other related services. Presents and explains Credit Union products and services to members and assists in meeting their financial needs.
  • Good working relationships and coordination exist with area personnel and with management. Assistance is provided to other staff as needed. Supervisors are appropriately informed of area activities. Security procedures are followed by staff. Problem relating to security measures are handled quickly and professionally. Procedures for alarms, clocks, and opening/closing Branch are followed. Performance goals are met and marketing promotions are supported. Pursues ongoing training and development to improve job knowledge.

Skills & Competencies:

  • Possesses exceptional verbal and written communication skills, including the ability to deliver presentations on complex topics to management, the board, various board committees, and outside groups.
  • Demonstrated knowledge of consumer, business and real estate lending, policies, procedures, regulations and systems.
  • Demonstrated knowledge of operations policies, procedures, regulations and systems.
  • Skilled in communicating effectively with key stakeholders and leveraging critical relationships. Able to articulate and influence change.
  • Excellent analytical and problem-solving skills.
  • Proven leadership skills with the ability to motivate, inspire, and engage.
  • Strategic thinker, business acumen, financial management.

Other Skills:

  • Strong supervisory and leadership skills required to manage, motivate, and develop branch employees. This position requires a perceptive person who is capable of relating to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to the members, employees and Credit Union needs and the Credit Union’s public image. Strong communication, analytical, problem solving, and decision making skills are required to effectively uncover and resolve complex member and employee issues. Excellent interpersonal skills, attentiveness, information retention, tact and diplomacy is needed in dealing with both members and employees.
  • Ability to work in a fast-paced environment & under pressure. The ability to make sound decisions. This may include making on-the-spot decisions regarding member transactions; weighing member satisfaction issues with the Credit Union exposure to loss or fraud and the ability to think through and rationalize decisions.

Interpersonal Skills:

  • A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.

Education/Certification:

  • Two to five years of similar or related experience, including time spent in preparatory positions.
  • High school graduate or equivalent. College degree preferred.
 
Please submit your resumes to Jodi Hebert at jobs@louisianafcu.org

Louisiana Federal Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.