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"How can we help you get there..."

That's the beginning of our mission here at Louisiana Federal Credit Union. This question helps us to frame our interactions and conversations from the perspective of our members. 

"Wherever that may be."

Yet our members have different stories. We must understand through intentional listening what our members' hopes and dreams are and what prevents them from achieving success.


Top workplace 2016
Louisiana Federal Credit Union Awarded Top Workplace of 2017
Louisiana FCU receives the Top Workplace of 2018 Award



Open Positions


Full-time Business Development Associate 

Responsible for supporting the business development plan for Louisiana Federal Credit Union. Executes the Credit Union's business development activities and strategies that promote credit union growth by enrolling new Business Partners (SEGs), communicating with ambassador representatives, and serving as the liaison between the Credit Union and prospective and current Business Partners.



  • Fulfills requests through the Ambassador Program for Business Partners. Contacts and visits prospective members and Business Partners to present information on available services. Maintains relationships with current Business Partners by regular contacts, visits, and communications. Circulates key materials, supplies, and updates to existing Business Partners as appropriate. 
  • Coordinates activities with the Business Development Manager to ensure consistent presentations are presented to the Business Partners in accordance with the Credit Union's brand. Assist with Credit Union marketing projects, including but not limited to promotions and advertising.
  • Performs in line with the budget for business development in order to remain on track with projected expenses. Maintains knowledge of legal and regulatory compliance in marketing, business development, and field of membership requirements.
    Represents the Credit Union at professional and community meetings and functions. Acts as a community leader and representative of the Credit Union. Ensures the Credit Union's quality reputation is maintained and projected.
  • Completes required reports and records accurately and promptly.
  • Conducts membership drives and special events to introduce the Credit Union to existing and potential members and Business Partners. Maintains a supply of promotional giveaway items and determines the best use of these items.
  • Attends and participates in necessary Credit Union meetings and training sessions.
  • Maintains the SEG database to ensure accuracy in regards to contacts, addresses, penetration and notes.


  • High school graduate or equivalent. College degree preferred.


Required experience:


  • Two to five years of similar or related experience, including time spent in preparatory positions. 
  • Thorough Knowledge of marketing and public relations principles and practices.
  • Sales and public relations experience required.

Full-time Collector

Responsible for performing collection activities associated with various delinquent accounts. Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts. Ensures the Credit Union’s professional image is upheld. Maintains strict compliance with state and federal credit and collection rules and regulations in all collection practices.



  • Daily work delinquency queue. Contact delinquent members, as well as co-makers when necessary, by telephone and mail to determine the reasons for delinquency. Makes early contact with members to collect and keep them informed of their account status. Develops workout plans and collect on overdue accounts whenever possible. Ensures professional interface with members.
  • Updates files and system accounts via the Credit Union’s system and credit bureaus.
  • Documents all collection actions taken, including telephone conversations, alternative financial arrangements.
    Represents the Credit Union at professional and community meetings and functions. Acts as a community leader and representative of the Credit Union. Ensures the Credit Union's quality reputation is maintained and projected. 
  • Maintains accurate data on all delinquent accounts, repossessions, bankruptcy files, charge-offs, etc.
  • Posts collected payments to member’s accounts.
  • Recommends accounts for further collection, repossession, and charge off.
  • Secures credit bureau reports. Skip trace on loan accounts. Maintains accurate data for repossessions.


  • High school graduate or equivalent. College degree preferred.


Required Knowledge:


  • Knowledge of collection procedures and related laws and regulations.
  • Understanding of Credit Union policies.
  • Basic understanding of U. S. Bankruptcy Code.
  • Understanding of Small Claims Court System.

Experience Required:

  • Three or more years previous collections experience is required.

Full-time Mortgage Services Associate

Perform real estate loan servicing document preparation and processing. Perform quality control activities. Prepare and maintain real estate loan servicing documents and escrow accounts.



  •  Maintain real estate escrow records. Ensures Credit Union has documentation on paid taxes and adequate homeowners and flood insurance. Pay appropriate real estate taxes and insurances. Conduct annual escrow analysis.
  • Answer member questions about real estate lending. Provide amortization schedules and loan payoffs to members. Explain disbursal of loan proceeds to members. Review payment schedules so that members understand their repayment obligation.
  • Maintains a good working knowledge of the requirements of the Home Mortgage Disclosure Act (HMDA) to assist in preparation and maintenance of the loan application register (LAR). Reviews HMDA data quarterly for accuracy and submits reports annually.
  • Ensures all documents are completed. Ensures loan information is properly processed into the computer. Prepare satisfactions of mortgages on paid off mortgage loans. Ensures timely clearing of paid real estate loan files.

  • Responsible for properly maintaining loan information on core system and all follow-up paperwork including: processing automated payments, payment corrections, and the printing of payment coupons and 1098 tax reporting forms.

  • Responsible for the posting and balancing of loan servicing general ledger accounts.
  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.


  • High school graduate or equivalent.


Required Knowledge:

  • Knowledge of Mortgage Servicing procedures and related laws and regulations.

Experience Required:

  • Two to five years previous Mortgage experience, to include HMDA reporting, is required.


Please submit your resumes to Jodi Hebert at jobs@mycu.la.

Louisiana Federal Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.