LOGIN & REGISTRATION FAQs
How do I enroll in Online Banking?
Click on the “Register for Online Banking” link underneath the login credentials. A registration page will appear for you to begin the registration process.
How do I access my account information with Online Banking?
After logging into your account, the Dashboard will provide you with an overview of your accounts. You can easily access more details on each account by clicking directly on the account.
What security features are in place to protect my account information online?
Louisiana FCU uses advanced encryption methods to protect your personal information like user IDs, passwords and account information over the Internet. The security of your personal information is always a priority at Louisiana FCU.
Why do I have to authenticate each time I log in online from a different device?
When you first attempt to log in on a new device, you will be required to verify that you own the accounts you want to access. This helps protect your accounts from unauthorized access, even if someone has your login credentials.
Is it possible to check my account information online without signing up for Online Banking?
No. To view your account information online, you must sign up for Online Banking.
MOBILE ACCESS FAQs
Is there a mobile app?
How do I start using the Louisiana FCU mobile app?
To get started, simply download the Louisiana FCU mobile app and log on. We will prompt you to verify that you own the accounts you want to access from your mobile device using authentication questions.
Which accounts are available using the Louisiana FCU mobile app
All of the same Louisiana FCU accounts you access on the desktop site are available on the mobile app.
What security features are in place to protect my account information on my mobile device?
Louisiana FCU uses advanced encryption methods to protect your personal information like user IDs, passwords and account information. The security of your personal information is always a priority at Louisiana FCU.
MOBILE CHECK DEPOSIT FAQs
How does mobile check deposit work?
Once you are in the Louisiana FCU app, choose "Deposit Check" in the navigation menu. Select your deposit account, enter the check amount, and follow the on-screen instructions to take a picture of the front and back of your endorsed check. Verify all information and then click "Deposit Check." You will receive confirmation of the deposit submission. You must properly endorse the back of the check with your signature and "For Mobile Deposit Only."
When will my deposits be available?
Availability of your deposited funds is based on Louisiana Federal Credit Union’s funds availability policy. Please retain your deposited check for 90 days and then securely destroy it.
When is my deposit finalized?
Submitted deposits are subject to review before they are considered final. We will provide email updates of the deposit review to the email address on your account.
ACCOUNT MANAGEMENT FAQs
How do I transfer money to my other Louisiana FCU accounts?
Click on the Transfers tab for several options to transfer money between your Louisiana FCU accounts. Use the Quick tab to transfer a preset amount. Use the Classic tab to set up recurring transfers or set up transfers to other Louisiana FCU accounts.
Use the History and Scheduled tabs to review a history of your transfers and to see your upcoming scheduled transfers.
How do I set up notification alerts?
Use the drop down arrow in the upper right hand corner to select Settings. Click on the Notifications tab to configure notification alerts. Use the Security tab to enable text message for your mobile phone in order to receive mobile alerts.
BILL PAY FAQs
How can I pay bills online?
You can set up a one-time or repeating bill payment online for an external merchant payee if you have a Louisiana FCU checking account. Simply click on the Bill Pay tab and select “Enroll a Payee” to get started.
Use the Quick Pay, Multi Pay, and Classic Pay tabs to schedule your payments according to your preference. Use the Scheduled and History tabs to review a history of your bill payments and to see your upcoming scheduled bill payments.