Storm recovery tips from Louisiana Federal Credit Union

Information accurate as of Thursday, September 12.

Contact Center OPEN

985.652.4990

Gramercy Branch OPEN

1643 LA Highway 3125

Gramercy, LA 70052

Hammond Branch OPEN

42162 Veterans Avenue
Hammond, LA 70403

LaPlace Branch OPEN

350 Belle Terre Boulevard
LaPlace, LA 70068

Norco Branch OPEN

15689 Airline Drive
Norco, LA 70079

As a member of Louisiana Federal Credit Union, you have access to thousands of credit union locations across the nation. To locate a credit union service center, text the zip code where you are located to 91989.

Should I withdraw cash in case my money becomes unavailable as a result of the COVID-19 outbreak?

As your financial partner, we assure you that you’ll have access to your funds either directly or electronically. At Louisiana FCU, your money is safe, sound, and insured up to $250,000 per depositor. Yes, these are scary times, but that doesn't mean you should drain your accounts and put cash under your mattress. The safest place for your money is inside a credit union or bank.

Will you waive my savings transfer fees if I make more than six transfers a month during the national emergency?

Due to federal regulations, we cannot adjust the number of savings account transactions. We encourage you to use your checking account for routine transactions.

What should I do if I’m unable to pay my loan?

We understand that this is a difficult time for our community. To help our members during the national emergency, we are waiving skip-a-pay fees for vehicle loans, personal loans, and lines-of-credit. Visit the Skip-A-Pay page to submit a request to skip an upcoming loan payment.

Can I pay my note with a credit card?

If you’d like to make your loan payment with a credit card, please call us at 985.652.4990. Have your credit card information ready and we will submit the payment for you.

Our call center hours are:

Monday – Friday: 9 a.m. – 5 p.m.

Saturday: 9 a.m. – 12 p.m.

Can I deposit a check if the branch is closed?

You sure can. There are three ways you can deposit a check without stepping foot in a branch.

Mobile deposit:

Mobile check deposits are fast, secure and free — Deposit checks from the comfort of your home with our Mobile App

Simply log in to the app and tap Deposit Checks to snap a photo of the front and back of your endorsed check.

Follow this tutorial video to learn how to deposit a check on your mobile device.

ATM deposit:

Our ATMs never sleep — Deposit checks 24/7 at your local branch ATM or any one of our 30,000 CO-OP ATMs across the country. Find an ATM near you.

Night Drop:

Each branch has a night drop deposit box located next to the drive-up ATM. Members can place their deposit in the box and a teller will process the transaction within one business day.

How do I enroll in Online Banking?

Go to the online banking page and click the blue Register for Online Banking button. You’ll be redirected to a registration page where you can begin the process.

Watch this overview video to discover all the features available to you on our online banking platform.

Where can I access my account information online?

Once you’ve registered for online banking, you’ll see an overview of your account on the Online Banking Dashboard. You can easily access more details on each account by clicking directly on the account.

Watch this overview video to discover all the features available to you on our online banking platform.

How do I find my account number and routing number?

There are two ways to access your account and routing number.

On the Online Banking Dashboard, your direct deposit account number can be found by clicking the Account tab, then Account Details.

On the mobile banking app, you can find it within your checking account under the Account Details tab. Still need help? Watch this video for step-by-step instructions.